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Nivo has announced that it is introducing Broker Concierge, so specialist lenders can expand operations without increasing administrative staff. The AI-powered assistant handles broker interactions instantly, while traditional processes require manual oversight.
Lenders continue to rely on email, PDFs, and spreadsheets to manage broker communications, but these methods create inefficiencies. Broker Concierge eliminates delays because it automatically responds to inquiries, structures cases, and verifies documentation. The system ensures that only complete and accurate applications reach underwriters, so lenders no longer need to chase missing information.
Brokers receive real-time support without changing how they work. The service integrates with lender portals, allowing brokers to receive immediate answers, clear instructions, and seamless case submissions. Broker Concierge functions continuously, while human teams require additional time to process applications.
The AI system understands complex lending scenarios, and brokers do not need to adapt to unfamiliar workflows. It handles cases involving bespoke financial structures because it has been trained on real-world specialist lending workflows. The service connects with existing identity verification, e-signing, and Open Banking tools, so lenders do not need to modify their technology stack.
Matthew Elliott, Co-Founder of Nivo, said, “We’ve always been laser-focused on streamlining communication across lenders, brokers, and borrowers, and AI takes this to another level. Every lender we’ve ever worked with is still hiring people to do manual admin jobs, but Broker Concierge changes that. It’s such an exhilarating time because we feel uniquely positioned to bring this to market as it fits seamlessly with our existing platform and the brands we work with, unlocking a whole new level of productivity.”
Specialist lenders face growing operational costs, while customer expectations demand faster decision-making. Compliance regulations continue to evolve, but many lenders struggle to keep up with documentation and verification processes. Broker Concierge eliminates these obstacles, whereas traditional broker-lender interactions rely on slow, manual coordination.
Nivo provides secure communication and identity verification solutions, and it also focuses on improving financial workflows. The company offers specialist lenders digital tools that reduce administrative tasks, so they can allocate more resources to complex decision-making. Its AI-driven platform ensures regulatory compliance, but it also enhances customer experience by accelerating loan processing.
The company has expanded its capabilities because its latest AI-powered service marks a significant evolution in automated financial workflows. The new Broker Concierge solution integrates seamlessly with lender CRMs, so financial institutions reduce human error while improving broker efficiency. Nivo remains focused on AI-driven solutions, while competitors continue relying on conventional systems.
