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Discord says a security breach may have compromised the sensitive information of at least 70,000 users.
The social giant says one of its third-party vendors has been hacked, enabling the perpetrators to gain access to information on a number of users who contacted the company’s customer Support and Trust & Safety teams.
“An unauthorized party targeted our third-party customer support services to access user data, with a view to extort a financial ransom from Discord.”
Discord says the compromised data is related to its customer service system, which include the name, username, email and other contact details of users who provided these information, payment details such as the last four digits of credit card numbers and purchase history, IP addresses and messages with customer service agents.
The unauthorized party also gained access to government-ID images.
Discord says it will inform users whose ID may have been accessed in the email it is sending to those impacted by the incident. The company has also revoked the affected customer support provider’s access to its ticketing system.
The company says the leaked data do not include the users’ full credit card numbers or CCV codes, messages or activities beyond what have been discussed with customer support, passwords and authentication data.
