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America’s biggest bank reportedly restricted the account of a disabled veteran for more than a month after she reported unauthorized deposits.
JPMorgan Chase customer Erica Hamilton noticed that someone deposited two paychecks into her account in August, reports Fox 26.
She was not expecting the deposits since she does not work so, she promptly reported the transactions to the bank.
Chase then decided to freeze her account while it investigated the suspicious activities, which left Hamilton unable to pay her bills.
She waited for her funds to be released for more than 30 days without an explanation on what happened to her money, eventually reaching out to the local media for help.
After the news station contacted Chase, the bank expedited a resolution, sending Hamilton a check in the mail.
Chase says Hamilton may have fallen victim to a fraudulent scheme after sharing her account information to scammers.
“That person used the information to gain access to her account and initiate numerous fraudulent transactions. A counterfeit check was also deposited into the account.
The account was restricted to protect the customer. Fraudulent transactions and checks led to a thorough review, but we have now resolved the issue and sent Ms. Hamilton her remaining funds.”
