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JPMorgan Chase is reportedly refusing to reimburse funds that were drained from a customer’s bank account, despite being informed while the fraud was in progress
A total of $1,900.50 was taken from Tara Warrior’s Chase account in August, but the trillion-dollar bank has so far rejected her fraud claims, reports WBRZ Channel 2.
The saga started after Warrior received a message claiming there was an attempted Zelle payment of $2,000 being made from her JPMorgan Chase bank account and that she needed to indicate whether she had initiated the transaction.
Seconds after replying in the negative, she received a call appearing to be from JPMorgan Chase Bank from someone who claimed to be named Charles Jennings.
She says,
“He asked me to verify deposits, which I did.”
To prevent the attempted theft from her account, the caller told Warrior to key in some numbers to help in recovering the money. She was then put on hold for 15 minutes. After her suspicions grew, Warrior decided to verify whether the caller was truly from JPMorgan Chase.
“So I hurried up and called another Chase Bank and I had him on three-way.”
During the call, Warrior informed JPMorgan Chase that she was being defrauded and requested that all transactions be halted. Warrior remained on the phone with JPMorgan Chase for about an hour, even after Jennings had hang up. JPMorgan Chase assured Warrior that all the fraudulent transactions would be credited to her account within 10 business days.
JPMorgan Chase, however, failed to stop the transactions and $1,900.50 was transferred from her bank account later that night.
Warrior has so far filed two fraud claims with JPMorgan Chase, but they have so far been denied. She says,
“I reported it in the middle of the scam. I didn’t wait a day, I didn’t wait an hour. I reported it live. I’m giving them a live action of it and they are still ignoring me. That’s what’s got me really ticked off.”
