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Sumsub has introduced a major update to its Case Management platform, adding AI-driven capabilities aimed at helping financial crime teams respond more quickly and effectively to emerging threats. The launch includes Summy, a built-in AI assistant designed to support fraud, risk, and compliance professionals with real-time case summaries and decision support.
The upgraded platform provides a centralized workspace that consolidates identity verification, payment history, risk scores, internal notes, and AML data into one interface. Sumsub said the new version was developed with input from financial crime teams and its existing clients to reduce inefficiencies caused by fragmented tools and siloed workflows.
“Fragmentation is one of the biggest threats in modern risk management”
Andrew Novoselsky, Chief Product Officer at Sumsub, commented, “Fragmentation is one of the biggest threats in modern risk management. With the rise of deepfakes and complex fraud schemes, teams can’t afford to work in silos. That’s why we built a platform that’s not just unified, but smart—where AI like Summy supports every step of the investigation. This is a leap forward in making compliance faster, clearer, and more effective.”
Summy generates case summaries and suggests actions by analyzing user background, transaction data, and behavioral patterns. Sumsub said the assistant helps reduce time spent navigating between systems or manually compiling data, enabling faster response and higher accuracy in risk decisions.
The platform includes pre-configured case templates called “Case Blueprints,” allowing teams to adopt standardized investigation workflows. Role-based access control, customizable case views, and real-time risk updates are also built into the system, with fraud network detection powered by AI to identify links between suspicious users and transaction patterns.
Sumsub stated that its Case Management system integrates directly with its broader suite of tools covering identity verification, fraud detection, and anti-money laundering. The company emphasized that the new system requires no separate setup, making it easier for teams to begin using immediately.
The update comes as global fraud rates continue to rise, with Sumsub citing a 30 percent increase in average fraud incidents year-over-year—from 2.0 percent in 2024 to 2.6 percent in 2025. The company attributed this growth to the use of deepfakes, fraud-as-a-service tools, and increasingly sophisticated typologies targeting digital financial services.
Sumsub said its Case Management solution was developed based on extensive internal testing and feedback from Customer Advisory Board sessions. The goal is to make investigative work faster, more transparent, and more collaborative by giving all relevant teams a shared, AI-augmented environment for decision-making.
