SIX Taps Rivero for Fraud Recovery and Dispute Management for Debit Cards

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SIX has partnered with SaaS provider Rivero for access to the fraud recovery and dispute management platform, Amiko, for the Swiss exchange group and its partner banks.

Rivero’s Amiko will allow SIX to optimize its chargeback process by introducing a range of self-service features for its partners and their cardholders.

Rivero’s Amiko to be used for fraud and dispute cases for debit cards

The partnership will also enable SIX to increase operational efficiency in chargeback resolution and provide a better customer experience for its partner banks.

The fraud recovery and dispute management platform will be used for fraud and dispute cases for debit cards – for more than 100 Swiss banks – issued and/or processed by SIX from 2026.

SIX is one of the leading debit card processing organizations in Switzerland and is responsible for handling incoming fraud and dispute cases for partner banks.

Amiko will help SIX manage all incoming disputes and streamline the different parts of the fraud and dispute process so that media disruptions will be reduced and chargeback agents and analysts will be able to work on cases more efficiently.

“Rivero can become the leading solution provider for securing the majority of debit cards in Switzerland”

Thomas Müller, CEO of Rivero, said: “By working with a payment service provider as significant as SIX, Rivero can become the leading solution provider for securing the majority of debit cards in Switzerland. Our solution, Amiko, will support SIX in automating the chargeback process. This cooperation is not only strategic, but also based on the common understanding that we need to work together to get the best out of our card and payment services. By using Amiko, SIX will benefit from one of the most modern, efficient and self-sufficient all-in-one SaaS payment solutions”.

Stefan Giger, Head Products & Services, Banking Services at SIX, commented: “The integration of Amiko will help us to support our clients in fraud investigation and dispute resolution. We know how stressful these situations can be for the cardholders of our partner banks. A quick and easy approach helps to resolve claims in an orderly and timely manner”.